POLICIES AND GUIDELINES

The following polices are enforced in order to maintain healthy servers and a worry free hosting environment for all users. These policies are strictly enforced and all users agree to and become bound by these policies upon submitting an application for an account on our servers.

In the event that any user disagrees with the policies as set forth, the user must terminate their account and cease all activity on Extension Express of Ohio servers.

All policies are enforced. In the event that Extension Express of Ohio does not act upon any violation at first knowledge of such violations, does not constitute our consent, and Extension Express of Ohio reserves the right to, at any time, act upon and take necessary steps to cease such activity at our discretion.

Age. All users must be 18+ years of age to obtain and/or utilize our service.

UNACCEPTABLE ACTIVITIES:

These include spamming (sending unsolicited advertising to those with which the customer has no existing business relationship, posting off-topic advertising in newsgroups); spoofing (using a return email address which is not the valid reply address of the sender or sending an email message which does not contain enough information to enable the recipient to identify the party who is really sending the message; passive spamming (promoting a web site hosted by Extension Express of Ohio by spamming from some other source), trolling (posting controversial messages in newsgroups to generate responses), mailbombing (inundating a user with email without any serious intent to correspond), generating a higher volume of outgoing mail than a normal user (20% or more of available system resources), and subscribing someone else to an electronic mailing list without that person's permission. A message is considered unsolicited if it is posted in violation of a newsgroup charter or sent to a recipient who has not requested the message. Making an email address available to the public does not constitute a request to receive messages. Distribution of mass emailing programs is also prohibited. All recipients on a mailing list must have personally subscribed. Mailing lists may not be used to distribute unsolicited email. Any customer repeatedly "mailbombed" or that attracts such behavior will be asked to leave. If you are not sure if your actions will be in violation, please ask first abuse@eeohio.com

Abuse of the legal rights of others:

Examples of unacceptable activities in this regard include posting private information about a person without their consent, infringing intellectual property rights, defaming a person or business, and knowingly making available code which will have a deleterious effect on third party computers. Extension Express of Ohio supports free speech on the Internet, and will not suspend or cancel a customer’s account simply because it disagrees with the views expressed by the customer. Where there are allegations that a customer’s on-line activity has violated the legal rights of a third party, Extension Express of Ohio will not substitute itself for a court of law in deciding tort claims raised by the third party.

Abuse of the law:

Extension Express of Ohio services may be used for lawful purposes only. Illegality includes but is not limited to: drug dealing; attempting without authorization to access a computer system; pirating (distributing copyrighted material in violation of copyright law, specifically MP3s, MPEG's, ROMs, and ROM emulators); gambling; schemes to defraud; trafficking in obscene material; sending a message or having content that is obscene, lewd, lascivious, filthy, or indecent with intent to annoy, abuse, threaten, or harass another person; threatening bodily harm or damage to individuals or groups; violating U.S. export restrictions; stalking; or violating other state or federal law such as the Electronic Communications Privacy Act, the Computer Fraud and Abuse Act, or the Economic Espionage Act. Linking to illegal material is also prohibited. Extension Express of Ohio reserves the right to check system files, email, and other data on our servers for illegal content and materials, or for any other reasons deemed necessary.

Pornography:

Pornography and sex-related merchandising, or links to such material, even if legal, is not an acceptable use of Extension Express of Ohio servers.

Abuse of Extension Express of Ohio's Server Resources and Disk Space:

Running programs in the background on a Extension Express of Ohio servers without Extension Express of Ohio prior written authorization, or running chat rooms, Internet Relay Chat, IRC bots, and the like are not acceptable uses of Extension Express of Ohio servers and violator's will be deleted from servers without prior notice.

Extension Express of Ohio provides a shared hosting environment. Any activity that places a strain on any server, also places undo strain on others sharing the server. Any account consumming twenty percent (20%) or more of our system resources is an undue burden on our system and other users and is unacceptable. If your usage ever exceeds twenty percent (20%) of system resources will be terminated without prior notice.

Hacking/Cracking:

Extension Express of Ohio reserves the right to report illegal activities to any and all regulatory, administrative, and/or governmental authorities for prosecution.

TRAFFIC USAGE RESTRICTIONS:

Each account plan comes with a pre-determined amount of bandwidth allowance. We monitor all usage of the domains residing on our servers. Sites that exceed or are reaching their allotted allowance will be contacted immediately to resolve the problem. Accounts exceeding their bandwidth allowance are required to pay a minimum of $8.00 per gig of traffic for each gig of traffic that exceeds their allotted amount. Following is a list of sites that will often require more than what is allotted for each account plan: Multiple domains residing at a single IP address, domains with archives or galleries, (i.e. .gif, .jpg, .exe, .zip, .tar, etc.), domain accounts offering download files, running cgi scripts. (Note: This is only a sample list of sites that may consume more traffic than is what allowed them.)

OTHER BEHAVIOR:

The following examples of unacceptable behavior are non-exclusive, and are provided for guidance purposes. If you are unsure if your actions will be a violation of our policies please ask abuse@eeohio.com

Server broadcast messages or any message sent on an intrusive basis to any directly or indirectly attached network Attempt to circumvent any user authentication or security of host, network, or account. Accessing data not intended for user. Probing the security of any network. Spawning dozens of processes. Port scans, ping floods, packet spoofing, forging router information, Denial of Service attacks, sniffers, flooding, spoofing, ping bombing, smurfs, winnuke, land, teardrop. Promulgation of viruses. IRC bots such as eggdrop or BitchX. Any activity, whether or not the intrusion results in the corruption or loss of data, will be investigated and proper action taken. The presence of any of these programs, whether or not run, will result in action against the user including suspension or termination.

SYSTEM RESOURCES:

If at any time your site extensively exceeds more than 20% of our systems resources in one day, your account will be deactivated immediately without notice and you will have to contact us for reactivation.

CLIENT RESPONSIBILITY:

The client is responsible for all activity originating from the account unless proven to be a victim of outside hacking or address forgery. The client is responsible for securing their username/password. Use of Extension Express of Ohio's service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of the web space by the client. The following examples are offered: Web Publishing: requires knowledge of HTML, properly locating and linking documents, FTPing Web contents, Graphics, text, sound, image mapping, etc. FrontPage web publishing: knowledge of the FrontPage tools as well as Telnet and FTP understanding and capability. CGI-Scripts: requires a knowledge of the UNIX environment, TAR & GUNZIP commands, Perl, CShell scripts, permissions, etc. Mail: a use of mail clients to receive and send mail, etc. The client agrees that he or she has the necessary knowledge to create and maintain their web space. Client agrees that it is not the responsibility of Extension Express of Ohio to provide this knowledge or support outside matter specific to Extension Express of Ohio's servers.

BACKUPS:

Backups are made nightly. No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups. We STRONGLY recommend that you perform your own backups of your site. Server backups are made for server restoration purposes only. It is the clients responsibility to maintain local copies of their web content and any other information that is stored on your domain account. If loss of data occurs due to an error of Extension Express of Ohio, Extension Express of Ohio will attempt to recover the data for no charge to the client. If data loss occurs due to negligence of client in securing their account or by an action of the client, Extension Express of Ohio will attempt to recover the data from the most recent archive for a $50.00 fee. Although we attempt to recover backups, we must stress to you, we can not guarantee the quality of or the lack of any results. All users have the ability to back up their entire account by utilizing the feature inside their control panels, we recommend that backups be performed after any changes to users sites.

IP NUMBERS:

Extension Express of Ohio maintains control and any ownership of any and all I.P. numbers and addresses that may be assigned to the client and reserves in its sole discretion the right to change or remove any and all IP numbers and addresses.

BILLING POLICIES:

All accounts are setup with recurring billing. All billing occurs on the account activation date and on the anniversary of that date each month thereafter.

Returned Checks: Any check returned will incur a $30.00 return check fee.

LIMITATION OF LIABILITY:

Extension Express of Ohio shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Extension Express of Ohio's servers going off-line or being unavailable for any reason whatsoever. Further, Extension Express of Ohio shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Extension Express of Ohio's servers. All damages shall be limited to the immediate termination of service.

Extension Express of Ohio shall be the sole arbiter of what is and is not a violation of these acceptable use policies. Extension Express of Ohio reserves the right to terminate an account at any time and for any reason that causes harm to any Extension Express of Ohio customer's web sites. Extension Express of Ohio reserves the right to delete all content and files upon termination. Extension Express of Ohio reserves the right to withhold any pre-paid funds for any site removed for violations of these policies. Extension Express of Ohio reserves the right to refuse, cancel, or suspend service at our sole discretion.

Extension Express of Ohio reserves the right to change these Policies without prior notice or warning. Non-enforcement of any part of these Policies does not constitute consent.

Clients should review these Policies every month for changes and additions.

Violations of these Policies should be referred to abuse@eeohio.com

All complaints will be investigated promptly.